As part of a research team, I am a co-author on a paper in the Services Industry Journal which has recently looked at aspects of destination image and the behavioural intentions for visitors to religious sites. The case study focused on Iranian visitors to Mecca for Umrah. An infographic has been produced which captures the key points in the paper. Given the growth in religious and spiritual tourism, including heritage trails, the paper includes advice for religious destination managers.
Abstract: This paper examines the links between cosmopolitanism, self-identity, and a desire for social interaction on perceived destination image and behavioural intentions. A model was tested using a sample of 538 Iranian visitors to Mecca for the purpose of Umrah. The result from the structural model suggests that destination attributes influence perceived destination image. Further, such tourists are likely to revisit or recommend Islamic destinations if their experience matches their perceived image of the destination. This implies that, while the religious characteristics of the destination remain important, destination managers cannot disregard the tangential, non-religious attributes of a destination which are crucial in order to satisfy more conventional tourist desires. As such, this study suggests that those managing religious travel destinations should endeavour to foster a welcoming image, where experience, interaction, and tolerance are at the forefront of the destination’s offering.
Link to the paper here: http://www.tandfonline.com/doi/full/10.1080/02642069.2017.1333601